Privacy Policy

At Proven Coffee, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our coffee machinery and accessories, or engage with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, billing and shipping addresses, and payment information provided when you place an order or contact us.
Non-Personal Information: Browser type, IP address, device information, and website usage data collected via cookies and similar technologies.
Service-Related Information: Details about your purchases, inquiries, or service requests to provide tailored support and maintenance services.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders for coffee machinery and accessories.
Provide customer support, including installation, maintenance, and repair services.
Send promotional emails or updates about our products and services (you can opt out at any time).
Improve our website, products, and services through analytics and feedback.
Comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted partners who assist with payment processing, shipping, website hosting, or customer support.
Legal Authorities: When required by law or to protect our rights, safety, or property.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.
Opt out of marketing communications.
Request information about how your data is used or shared.

To exercise these rights, please Contact Us.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please Contact Us.