1. General

Proven Coffee (“we,” “us,” or “our”) operates this website to provide high-quality coffee machinery, accessories, and services. These Terms and Conditions apply to all users, including visitors, customers, and service recipients. We reserve the right to update these terms at any time, with changes posted on this page and effective upon posting.

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2. Orders and Payments

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel orders at our discretion, including for pricing errors or suspected fraud.

• Payment: Prices are listed in NZD and include applicable taxes unless otherwise stated. Payment must be made in full at the time of purchase via the payment methods offered at checkout.

• Pricing Errors: If a product is listed at an incorrect price, we may contact you to correct the error or cancel the order with a full refund.

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3. Shipping and Delivery

Shipping and delivery of products are governed by our Shipping Policy. We are not responsible for delays caused by third-party carriers, customs processes, or events beyond our control.

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4. Returns and Refunds

Returns, refunds, and exchanges are subject to our Refund Policy. Please review this policy for details on eligibility and procedures.

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5. Warranties

Products sold by Proven Coffee are covered by manufacturer-specific warranties, which vary by product. We do not offer additional warranties beyond those provided by the manufacturer unless explicitly stated.

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6. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the property of Proven Coffee or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use this content without our prior written consent.

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7. Limitation of Liability

To the fullest extent permitted by law, Proven Coffee is not liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services. Our liability is limited to the purchase price of the product or service in question. We do not guarantee that our website will be error-free, secure, or uninterrupted.

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8. Consumer Rights

These Terms and Conditions do not affect your statutory rights under applicable consumer laws in New Zealand. 

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9. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in New Zealand.

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