Shipping Policy

At Proven Coffee, we are dedicated to delivering your coffee machinery and accessories promptly and securely. This Shipping Policy outlines our processes for order processing, shipping, and delivery to ensure a smooth experience. By placing an order with us, you agree to the terms outlined below.

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1. Order Processing

Orders are typically processed within 1-3 business days, excluding weekends and public holidays. You will receive a confirmation email once your order has been processed and shipped.

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2.Delivery Locations

We ship to most locations within New Zealand. If your location is not available at checkout, please Contact Us for assistance.

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3.Tracking Your Order

Once your order ships, you will receive a tracking number via email to monitor your package’s progress. Please allow 24-48 hours for tracking information to update.

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4.Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please Contact Us within 7 days of delivery (or expected delivery). We will work with you to resolve the issue promptly, which may include a replacement or refund, subject to our investigation.

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5.Returns and Exchanges

For information on returns or exchanges, please refer to our Refund Policy. Items must be returned in their original condition and packaging.

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